Refund policy

Last updated: 16 July 2026

This Return & Refund Policy applies to all purchases made through zalify.shop. We want you to love your purchase, and we stand behind the quality of our products.

1. 30-Day Return Policy

A return request must be submitted within 30 calendar days of delivery. Standard returns within the contiguous United States are free, and Zalify will provide a prepaid return label. We do not charge a restocking fee.

The return conditions in this section apply to change-of-mind returns. They do not limit your right to seek a remedy for an item that is faulty, damaged, incorrect, or materially different from its description.

2. Return Conditions

To be eligible for a change-of-mind return, the product must:

  • Be returned in its original packaging.
  • Include all accessories, cables, manuals, and other supplied items.
  • Have been handled or tested only to the extent reasonably necessary to inspect its appearance, contents, and basic functionality.
  • Show no damage, excessive wear, alteration, or material signs of use.
  • Be in a condition reasonably suitable for resale.

3. Future Return Restrictions

All physical products currently sold on zalify.shop are eligible for change-of-mind returns, provided that they meet the return conditions above.

If a future product has a specific return restriction, that restriction will be clearly disclosed on the relevant product page before purchase.

4. Free Returns

We are pleased to offer free returns on all eligible items within the contiguous United States. We will provide a prepaid return label to our US returns address:

Zalify Returns
2778 Caspian Way A
Grand Junction, CO 81503
United States

This address is used for authorised customer returns only. It is not Zalify's legal or principal business address. Please contact us before sending a return.

To initiate a return, please contact us:

Please have your order number ready.

5. Order Cancellations and Changes

You may request to cancel or change an order before it has been dispatched. Please contact us as soon as possible at info@zalify.shop or +1 (970) 376-4395.

Cancellation or amendment requests are not confirmed until we have acknowledged them in writing. If the order has already been dispatched, it may be returned in accordance with this Return & Refund Policy.

We do not charge a cancellation fee. Approved cancellations will be refunded to the original payment method.

6. Refund Process

Once we receive your returned item and verify its condition:

  • We will process your refund within 2 business days after the returned item has been received and inspected.
  • Refunds will be issued to your original payment method in USD.
  • If you prefer, we may also offer store credit or an exchange upon request.

Bank processing time: Please allow 5 – 10 business days for the refund to appear in your account, depending on your bank or card issuer.

7. Faulty or Damaged Items

If you receive a faulty, damaged, or incorrectly described item, please contact us immediately:

Depending on the circumstances and product availability, we will provide an appropriate remedy, which may include a replacement or a full refund. A partial refund may be offered only if you expressly agree to keep the product. A repair will be offered only where expressly agreed and reasonably available.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Benjamin Tobias Holloway trading as Zalify
85 Southfields Drive
Peterborough
PE2 8PX
United Kingdom

Service Hours:

  • US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (Mountain Time), excluding US federal holidays.
  • UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.